Refund & Cancellation Policy
This page explains how rescheduling, cancellations, and refunds work for strategy calls, consulting engagements, and digital downloads booked or purchased through ZIANE Bilal.
Reschedule notice
24 hours before your scheduled call
How cancellations work
Strategy calls, digital products, and multi-session consulting engagements each follow a different cancellation path, set out below.
Request a change
Email {supportEmail} or use the contact form, stating the call or engagement you want to reschedule or cancel.
24-hour notice window
Requests made at least 24 hours before a scheduled strategy call are rescheduled free of charge, no questions asked.
Late cancellations
Requests inside the 24-hour window are reviewed case by case; the session fee, where one applies, may not be refundable.
Confirmation
You'll receive written confirmation of the new time or the cancellation once it's processed.
Eligible for a full refund
Strategy calls cancelled or rescheduled at least 24 hours in advance.
Digital downloads refunded within 48 hours of purchase, provided the file has not been opened or accessed.
Consulting engagements cancelled under the terms explicitly set in their signed agreement.
Not eligible for a refund
Digital downloads, frameworks, or guides once the file has been accessed or downloaded.
Strategy calls cancelled with less than 24 hours' notice.
Consulting work already delivered (audits, strategy documents, completed sessions).
No-shows to a scheduled call without prior notice.
Refund rules
Where a refund applies, it is issued to the original payment method. Multi-session or retainer engagements are refunded only for sessions not yet delivered.
Original payment method
Refunds are returned to the card or account used at checkout.
Partial engagement refunds
For multi-session packages, only undelivered sessions are eligible for a refund; delivered work is non-refundable.
Processing time
Approved refunds are processed within 5-10 business days, subject to your payment provider's own timing.
Request statuses
What to expect after submitting a cancellation or refund request.
Your request has been received and is under review.
The reschedule, cancellation, or refund has been approved.
An approved refund is being sent to your original payment method.
The refund has been issued, or the call successfully rescheduled.
Need to reschedule or have a question?
Reach out with your booking details and we'll sort it out quickly.